Returns & Exchanges

At Watches of Switzerland, we want you to be completely satisfied with your luxury timepiece, which is why we offer a 30-day return policy for items in their original, unworn condition. Please ensure all protective packaging, tags, and international warranty cards are included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the item you wish to return or exchange.

• 2.
  Secure Packaging

  Carefully place the watch in its original presentation box and secure it within a shipping carton along with all original documentation and accessories.

• 3.
  Affix Shipping Label

  Download and print your prepaid, insured shipping label from our portal and attach it firmly to the outside of your package.

• 4.
  Inspection and Refund

  Once our master horologists verify the condition of the timepiece, your refund will be processed to the original payment method within 5-7 business days.